Last updated: November 12, 2026
This Privacy Policy explains how Fowers Tire and Auto Care (“Fowers,” “we,” “us,” or “our”) collects, uses, and shares information when you visit [fowersautocare.com], request an appointment, contact us, or communicate with us through Google Business Profile messaging, including its AI-enabled messaging feature.
Information We Collect
Depending on how you interact with us, we may collect:
- Contact information: your name, phone number, email address, and other information you choose to provide.
- Vehicle and service information: your vehicle’s year, make, model, mileage, reported concerns, and the services you ask about.
- Appointment information: your preferred appointment time and details you submit through our appointment request tool.
- Message information: the contents of messages you send us, including messages through Google Business Profile, and the phone number or other information made available to us through that service.
Please do not send payment card numbers, passwords, Social Security numbers, or other highly sensitive financial or account information through appointment requests or messaging.
How We Collect Information
We collect information directly from you when you call, contact us, request an appointment, or send a message. Appointment requests submitted through our website are handled using a third-party appointment scheduling service.
When you message us through Google Business Profile, Google and the messaging providers involved process information to deliver the service. We receive the conversation and the information Google makes available to us so we can respond.
How We Use Information
We may use information to:
- Respond to questions and service requests.
- Schedule, confirm, and manage appointments.
- Understand the vehicle concerns and services you tell us about.
- Provide customer service and communicate with you about your request.
- Maintain business and service records.
- Protect our business, customers, and systems, and comply with legal obligations.
Google’s AI messaging feature may provide automated replies to common questions. Fowers staff may review conversations and take over when a question needs personal attention. Automated responses may be incomplete or inaccurate. Contact us directly to confirm service details, pricing, or appointment availability.
How We Share Information
We may share information with service providers that help us provide appointment scheduling, customer communications, website hosting, or other business services. These providers may process information as needed to provide their services to us and under their own applicable privacy terms.
When you use Google Business Profile messaging, Google and the messaging providers involved process information to deliver and operate the service. Under Google’s RCS for Business terms, Google may process message content sent by a business to detect and prevent spam and improve spam prevention. Your phone number and messages may be made available to Fowers through the service. Google and participating mobile carriers may also process information as part of message delivery.
We may also disclose information when required by law, to protect rights or safety, or as part of a business transfer.
Fowers does not use personal information for advertising or analytics, and does not use website cookies for those purposes.
Data Retention
We keep information for as long as reasonably needed to respond to your request, provide services, maintain business records, resolve disputes, and meet legal requirements. Retention periods may vary depending on the type of information and why we collected it.
How We Protect Information
We use reasonable safeguards designed to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your Privacy Choices and Rights
Depending on where you live and which privacy laws apply, you may have rights to request access to, correction of, or deletion of certain personal information, or to opt out of certain processing. To make a privacy request, contact us using the information below. We may need to verify your identity before responding.
You can opt out of Google messaging by following the instructions available in the messaging conversation or on your device. Google may process opt-out messages, such as “STOP” or “UNSUBSCRIBE,” according to its messaging service rules. Contact Fowers directly if you have questions about a conversation.
Children’s Policy
Our website and services are intended for a general audience and are not directed to children under 13. We do not knowingly collect personal information online from children under 13.
Other Websites and Services
Our website or messages may link to third-party websites or services, including appointment scheduling and Google messaging services. Those services operate under their own privacy policies and terms. We encourage you to review them before providing information.
Changes to this Policy
We may update this Privacy Policy from time to time. The “Last updated” date above indicates when the current version was posted.
Contact Us
For questions about this Privacy Policy or to make a privacy request, contact:
Fowers Tire and Auto Care
1275 South 1000 East
Clearfield, UT 84015
Phone: (801) 773-9140
Email: Corey@FowersTire.com